Ep 10: Céline Lopes (Team Lead, Customer Success at Sendcloud)

In this episode, Celine shares her journey into customer success, joining SendCloud, the challenges of building a customer success team from the ground up & much more 00:00 Introduction and Welcome 01:07 Celine's Journey to Customer Success 02:07 Joining SendCloud 03:12 Building the Customer Success Team 05:31 Evolving Customer Success at SendCloud 19:13 Transition to Leadership 22:00 Leadership Insights and Team Management 30:47 Mentorship and Career Advice Find out more about Stackd: https://www.stackd.so/ Connect with me on Linkedin: https://www.linkedin.com/in/omarshasan/